Operations

Onboarding Specialist

Swello’s Onboarding Specialist will facilitate the implementation process for new client accounts, setting them up for success. As an Onboarding Specialist, you will educate new clients on Swello’s services and procedures, help solve technical problems, ensure smooth adoption of our products and services, and give a first-class customer experience to welcome new clients to our company. The ideal candidate for this role is high-energy, experienced with customer-facing responsibilities, passionate about helping clients, and is a natural and concise communicator.  Additional responsibilities may include other office administration tasks such as answering business phone calls, coordinating office events, and communicating with vendors or other affiliate partners.

Mesa, Arizona
Full Time
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About this position

Our Company:

Swello Marketing is on a mission to Accelerate Growth through Innovative Digital Marketing to Help Businesses Compete.  We provide first-class, No-BS marketing strategies and creative services to businesses looking to grow.  Swello maintains a culture-driven workplace, and lives by a set of team-originated Core Values. 


Swello Core Values, O.C.E.A.N:

  1. One Pod:  You demonstrate collaboration and synergy. You are an advocate and ally for others. We make space for individual voices to be heard and valued while operating as a team.
  2. Client Obsessed:  We care deeply about our customer’s success. We are trusted advisors who go the extra mile to exceed expectations and deliver real and measurable value to clients.
  3. Extreme Ownership:  You accept responsibility for the successes and shortcomings of any outcome you have influence over. We embrace accountability, check our egos at the door, and own the impact of our actions.
  4. Ahead of the Wave:  You are a subject matter expert, educated and informed, prepared to adapt to the dynamic digital marketing landscape. You are proactive in your approach to conflict, competition, and change.
  5. No B.S. Marketing:  You under-promise and overdeliver. You are honest. We utilize radical candor to directly and efficiently communicate with our clients and with each other.


Job Description:

Swello’s Onboarding Specialist will facilitate the implementation process for new client accounts, setting them up for success. As an Onboarding Specialist, you will educate new clients on Swello’s services and procedures, help solve technical problems, ensure smooth adoption of our products and services, and give a first-class customer experience to welcome new clients to our company. The ideal candidate for this role is high-energy, experienced with customer-facing responsibilities, passionate about helping clients, and is a natural and concise communicator. Successful candidates will have the ability to quickly learn new technologies and communicate those concepts to clients with varying degrees of technical expertise. A collaborative approach is key as this role is expected to contribute ideas and initiate tactical improvements to the overall onboarding process. Additional responsibilities may include other office administration tasks such as answering business phone calls, coordinating office events, and communicating with vendors or other affiliate partners.

 

Our Ideal Hire:

  • Is a strong and efficient communicator
  • Is comfortable organizing and creating structure from ambiguity
  • Is a driven, self-motivated, and works under pressure to meet deadlines
  • Continually develops their leadership skills and contributes at a high level
  • Innovates and prioritizes continual learning
  • Is comfortable being a mentor and coach to colleagues
  • Wants to help build a lasting company culture at an early-stage agency


Role Responsibilities:

Onboarding Specialists are expected to:

  • Become a Swello products and services expert
  • Provide detailed account walkthroughs and assist many new clients with implementation and troubleshooting
  • Clearly communicate account setup requirements and expectations with clients and key stakeholders
  • Collaborate with the sales, advertising, finance, creative, and operations teams
  • Leverage feedback for continuous improvement to the onboarding process
  • Listen carefully to information provided by clients and ask clarifying questions to ensure proper use and implementation of Swello services


What We Hope to See:

Swello’s minimum requirements are that candidates understand and agree to uphold and stand by our company core values, listed above.  Above this, preferred skills and experiences are as follows:

  • Excellent communication skills
  • Evidence of consistently excelling at what you do
  • Strong problem solving and analytical skills
  • Extreme attention to detail - If you read this bullet point, be sure to mention it in your interview!  ;)
  • Ability to work independently and manage multiple priorities
  • Must be highly motivated and have a positive attitude


Employment Type:

  • Full-Time/Part-Time - Hourly


Pre-Hiring Expectations:

  • Candidates may be asked to provide creative content examples and/or writing samples of their own original work
  • Candidates must be able to work full-time/part-time in Mesa, AZ at Swello offices
  • Candidates must be authorized to work full-time in the US